How it works

Why is it convenient? Vets will make consultations at any time, without a lunch-hour, around the clock, without a queue and a previous appointment. If you and your pet are on the go, on vacation or abroad, there will be no difficulties with a consultation. The only thing you need is an Internet access at your computer (laptop, blackberry or tablet). After each consultation a vet will send you a detailed analysis: a pre-diagnosis, recommendations about how to help your pet, which medicine it should take, which one it shouldn’t.

On our website you can compare services provided in vet clinics according to location, specialisation and quality. You can learn about necessary vaccination, general advice on healthy lifestyle for your pet, get your pet diagnosed and provided with medical advice, save time on travel to see a vet, find a vet in an urgent situation and get a second opinion on x-ray and ultrasound diagnosis results and laboratory tests.

You can choose if you want to speak to a vet face-to- face by means of the video or instant messages depending on the situation. Video is more convenient as it allows our vets to see your pet real-time. It facilitates to identify problems your pet has, helps to make an accurate diagnosis or give advice. If you are at work or in a public place, it will be better to use instant messages.

Dog

Frequently asked Questions

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You can see finished consultations in the section «My consultations». You can find recommendations, saved analyses with decoding, photos and copies of documents.

You can have an electronic consultation via an app Vetstory. You can download it in AppStore and GooglePlay.

An electronic chart is some information about your pet from the time of the registration. The information is available for all clinics and vets of Vetstore.

You can have an online consultation by means of instant messages, audio messages or video calls. During the online consultation by means of instant messages, you can attach files to your messages: photos of your pet or the results of analyses.

The vet puts a price. It can vary from 30 to 100 pounds.

It lasts for 15 min., but if it isn’t enough, the vet will renew the time of the consultation.